TERMS & CONDITIONS

Effective Date: 06/11/2025

Last Updated: 06/11/2025

Welcome to dreams&cuddles! These Terms & Conditions ('T&C') outline the legal guidelines for using our baby sleep consulting services. By accessing our website, purchasing our services, or engaging with our content, you agree to abide by these terms. If you do not agree with any part of these terms, please do not use our services.

Dreams & Cuddles is a brand operated by IVM Partners Ltd, registered in Bulgaria, Company No. 208276682, Registered Address available upon request.

1. OUR SERVICES

Dreams & Cuddles provides personalised baby sleep consulting services to help families improve their child’s sleep habits. Services may include virtual consultations, customised sleep plans, workshops, or digital courses.

IMPORTANT DISCLAIMER: Our sleep consulting services do not constitute medical advice. While we offer guidance based on best practices, we do not diagnose, treat, or manage medical conditions. If your child has a medical concern, consult a qualified healthcare provider before implementing any sleep changes.

2. NOT MEDICAL ADVICE DISCLAIMER

By using our services, you acknowledge that:

· Our sleep advice is not a substitute for medical care.

· Any medical concerns should be addressed by a pediatrician or qualified medical professional.

· We do not guarantee specific sleep outcomes, as every child is different.

dreams&cuddles is not liable for any unintended consequences of implementing our advice.

3. MONEY-BACK GUARANTEE

Our approach to sleep consulting is gentle and responsive, focusing on understanding and adapting to your child's natural sleep rhythms. This process typically takes 4 to 5 weeks, allowing for gradual and sustainable improvements.

However, during this time, temporary sleep disruptions may occur due to teething, illness, developmental milestones, sleep regressions, growth spurts, or external changes. These factors are normal and expected in a child's development and should not be interpreted as a failure of the sleep plan.

The Money-Back Guarantee applies only if:

· Parents follow the sleep plan as provided and maintain clear communication throughout the process.

· No measurable improvements are seen over the full 4-5 week duration, outside of external or developmental disruptions.

· A detailed sleep log is maintained to track consistency and progress.

Refunds will NOT be granted due to temporary setbacks caused by external factors. Our goal is to support long-term improvements, and we encourage patience and consistency in following the guidance provided.

4. PURCHASES AND PAYMENT

We accept the following payment methods via Stripe:

· Visa

· Mastercard

· American Express

· Discover

All payments are processed in GBP (£). You agree to provide accurate and updated billing information. Sales tax may be applied as required by law.

Refund Policy: Payments are non-refundable unless covered under our Money-Back Guarantee (Section 3). Chargebacks & Payment Disputes: If a chargeback is filed against us for a completed service, we reserve the right to terminate access to our services.

Nothing in these Terms affects your statutory rights as a consumer under applicable EU and Bulgarian law.

5. USER RESPONSIBILITIES & PRE-CONSULTATION FORMS

To receive the best results, clients are expected to:

· Complete all pre-consultation forms, including sleep logs and intake questionnaires.

· Provide accurate and honest information about their child’s sleep history.

· Follow the personalised sleep plan and communicate any difficulties.

Failure to submit required forms may result in delays, rescheduling, or cancellation of services.

6. REFUND & CANCELLATION POLICY

Rescheduling – Clients may reschedule a consultation up to 48 hours in advance at no extra charge.
Cancellations within 24 hours – Non-refundable unless in exceptional circumstances.
No-shows – Considered forfeited sessions with no refund.

Refund requests outside of the Money-Back Guarantee (Section 3) are not accepted.

7. PROHIBITED ACTIVITIES

You may not:

· Share or redistribute our sleep plans, guides, or consultation materials.

· Copy, modify, or resell our intellectual property.

· Use our services for commercial or competing purposes.

· Submit fraudulent, misleading, or abusive content on our platform.

Violating these terms may result in legal action and termination of access to our services.

8. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites, products, or services. These are provided for informational purposes only, and we do not endorse or take responsibility for their content.

If you purchase products based on our recommendations, we are not liable for any issues or dissatisfaction with those third-party services.

9. INTELLECTUAL PROPERTY RIGHTS

All dreams&cuddles content, including sleep guides, consultation materials, and website content, is our intellectual property.

You may NOT:

· Share or sell our digital products without permission.

· Use our trademarks or branding without written consent.

· Copy, modify, or distribute our sleep strategies for commercial use.

Unauthorised use may result in legal action.

10. DISCLAIMER

Sleep is a complex and evolving process, especially for infants and young children. While our methods aim to improve sleep habits, we cannot control biological, developmental, or environmental factors that may temporarily disrupt your child’s sleep.

Parents acknowledge that short-term sleep regressions, illnesses, or growth-related changes are a normal part of early childhood and are not indicative of a failure of the sleep consulting service.

dreams&cuddles does not guarantee uninterrupted sleep results, as every child’s sleep pattern is unique and influenced by many variables.

11. LIMITATION OF LIABILITY

Maximum Liability: If any dispute arises, our total liability will never exceed the amount paid for the service.

We are NOT responsible for:

· Indirect or consequential damages (e.g., lost sleep, lost income, emotional stress).

· Any temporary sleep regressions occurring outside the consultation period.

· Technical issues outside of our control.

12. PRIVACY POLICY & USER DATA

All client data is handled in compliance with GDPR (EU laws).

We do not store payment details (handled by Stripe). Clients may request data deletion at any time. Full details on data collection, storage, and usage are available in our Privacy Policy.

Use of cookies is explained in our Cookie Policy, available on our website.

13. GOVERNING LAW & DISPUTE RESOLUTION

These T&C are governed by the laws of Bulgaria, and any disputes shall be resolved in Bulgarian courts.

We are not liable for delays or failure to perform due to events beyond our reasonable control, including technical outages, illness, or force majeure events.

Before taking legal action, clients must:

1. Contact us first to resolve concerns informally.

2. If no resolution is reached within 30 days, disputes may be handled via mediation or arbitration.

3. Clients waive the right to a class-action lawsuit.

14. CONTACT US

For questions or concerns, reach out to:

Email: iwant@dreamsandcuddles.com

Business Address: Available upon request

Response Time: Within 48 hours.